Delivery and Returns Information


FREE UK Delivery on orders over £30 - (1st Class Signed For)
SAME-DAY Dispatch when order placed before 4.00 PM.
Monday- Friday 4.00 PM. Saturday's deadline is 11.00 AM.
 

UK Delivery

Courier Service in the UK DELIVERED IN*  COST
1st Class up to 120g 1-2 DAYS £1.20
1st Class Small Packet** 1-2 DAYS £3.50
Order value £30 and over***  1-2 DAYS FREE
Additional charge for signed for - £0.90


* Royal Mail aims to deliver most of 1st Class the next day.
** Due to the size of some products we use RM Small Packet.
*** Shipped by 1st Class Recorded Signed for
 

Northern Ireland, Highlands, Islands and some more remote parts of the UK and EU may at times have to wait a little longer for the order to arrive.

Returns and refunds:

If you find you need to return the product, please read the following:

  • If you receive a damaged or wrong product in your shipment, please take pictures of the product, shipping box etc. and email them to customer services. After that, please submit your return form. Customer support should be in touch with you within a couple of working days.
  • When returning the product, please include all product components such as product packaging, manuals, charging cables, cases, coils, replacement glass etc. Failure to send all pieces of the product back will result in a delay for a resolution to the issue.
  • Once you have received authorisation from Shopecigarette representative to return the product, please be sure to include the order number/ticket number in/on the shipping box. Lacking this information can cause delays in processing your package.

If you feel your package is lost, please email customer services or call us on 02036094400 for assistance.

Shipping Address for Authorized Returns:

Shopecigarette Ltd
208 King Street,
Hammersmith,
London, W60RA
 

To cancel your order before dispatch, please call us immediately. In case, the order has been already dispatched or franked there will be postage fee equal to the delivery charge incurred to us — usually £3.50.
Refunds are processed within a few days and no more than five working days depending on the payment method used or bank.